Manage your refunds smoothly on our dashboard! Here's a step-by-step guide on how to cancel refunds on our refund admin page.
How to cancel refunds:
Step 1: Log into your Triple-A dashboard.
Log into your Triple-A merchant dashboard with your account's email and password via https://dashboard.triple-a.io/login.
Step 2: Click on "Refunds" on the left sidebar.
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Step 3: Under References, fill out any 1 of the refund details to locate your refund order.
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You can fill out either the payout reference number, payment reference number, payer email or order ID.
Step 4: After filling out the refund details, click on Search. 
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Your refund order will show up accordingly.
Step 5: Click on the red icon on the far right.
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Step 6: Select "Cancel Refund " to cancel your refund.
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Please take note that you are able to cancel the refund request if the other party has not claimed it.
Any questions? Please reach out to support@triple-a.io. We will be more than happy to assist.