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Help Center
Account Onboarding
General Questions
Account Onboarding
Account Setup and Settings
Integration Options
Dashboard
Crypto Payments
Crypto Payouts
Invoicing Tool
Settlement & Withdrawals
Managing Refunds
Account Onboarding
Here's a quick guide to our Know your Customer (KYC) and Know your Business (KYB) processes.
Can I upload my customers’ Proof of Identity on behalf of my customers?
What happens if my customer fails TripleA's KYC process?
Can I increase the max. transaction amount before requiring Proof of Identity from my payers?
What is ‘payer_id’ in TripleA’s API documentation?
I am a regulated institution, we already have our own KYC process. Can you remove the KYC process for our users?
Will my customer need to provide Proof of Identity for every transaction?
How long does it take for KYC approval?
Which document(s) are considered a valid Proof of Identity?
What information is required from my customers to complete TripleA’s KYC process?
What information are you required to provide for TripleA’s KYB process?
Why is TripleA’s Know Your Customer (KYC) process mandatory for all my customers?
How long does it take to verify my account?
My account did not pass the verification process. What should I do?
What is the KYB (Know Your Business) process?
Do I need to go through a KYB (Know Your Business) process?