---
title: How do I process refunds to my customers on the dashboard?
description: Our refund admin page allows you to process your refunds with just one link. Refunds can only be done for Good or Short payments. Here's a step-by-step guide on how to process refunds on our refund admin page.
---
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# How do I process refunds to my customers on the dashboard?
## Our refund admin page allows you to process your refunds with just one link. Refunds can only be done for Good or Short payments. Here's a step-by-step guide on how to process refunds on our refund admin page.
#### **Sending/resending of refund email: **
**Step 1:** Log into your Triple-A dashboard.
Log into your Triple-A merchant dashboard with your account's email and password via **[https://dashboard.triple-a.io/login](https://dashboard.triple-a.io/login)**.
**Step 2:** Click on "Refunds" on the left sidebar.
Select ***Refunds*** on your dashboard's left sidebar navigation menu.
**Step 3:** Under References, fill out any 1 of the refund details to locate your refund order.
You can fill out either the payout reference number, payment reference number, payer email or order ID.
**Step 4**: After filling out the refund details, click on ***Search.*** 
Your refund order will show up accordingly.
**Step 5:** Under the "Action" column, click on the ***blue icon*** on the far right of the tab. Alternatively, they may also click into a particular transaction and find the refund button on the top right corner of the transaction details.
**Step 6:** Select "***Send Email*** " to send/re-send your refund email. The email address of the refund recipient must be provided.
**Step 7:** The refund recipient gets an email informing them of their refund. There is a link in the email that they must click.
**Step 8:** By clicking on this link, the refund recipient is brought to a form where they can see how much cryptocurrency they will receive. For refunds from a local currency account, the exchange rate will be set once the recipient enters their receiving crypto address.
**Step 9:** The merchant should receive a notification email once the refund recipient has confirmed their crypto address.
**Step 10:** Once the transfer of cryptocurrency has been made, another notification email will be sent to the merchant.
Any questions? Please reach out to support@triple-a.io. We will be more than happy to assist.
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