1. Help Center
  2. Managing Refunds

My customer made a short payment. What happens next?

Transactions for short payments will not go through. The short payments will be refunded to your customer.

The way refunds are processed will depend on the chosen merchant settings. The following settings are available for merchants:
    • Automatic refunds setting: All short payment refunds will be processed automatically within 24h during which the paying customer can make the payment.
    • Manual refunds: You will receive a refund of the amount after the network fee is deducted, after 24 hours. If not received, please contact your merchant. 

Any questions? Please reach out to support@triple-a.io. We will be more than happy to assist.