--- title: My customer made an overpayment. What happens next? description: Overpayment is when your customer paid more than what is necessary for a purchase. --- [Skip to content](https://support.triple-a.io/knowledge/my-customer-made-an-overpayment.-what-happens-next#main-content) [![Triple-A logo](https://support.triple-a.io/hs-fs/hubfs/resized.png?width=200&height=47&name=resized.png)](https://triple-a.io) Open main navigation Close main navigation How can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.triple-a.io/knowledge) 2. [Managing Refunds](https://support.triple-a.io/knowledge/managing-refunds) # My customer made an overpayment. What happens next? ## Overpayment is when your customer paid more than what is necessary for a purchase. By default, any overpayments will be promptly refunded to the customer automatically. Nevertheless, the merchant retains the option to deactivate this automatic refund feature, which would result in the overpayment being credited to their balance instead. In such cases, refunds can be processed manually upon customer request. Should you wish to customize your account settings regarding overpayments, reach out to [support@triple-a.io](mailto:support@triple-a.io). - [General Questions](https://support.triple-a.io/knowledge/general-questions) - [Account Onboarding](https://support.triple-a.io/knowledge/account-onboarding) - [Settings and Dashboard](https://support.triple-a.io/knowledge/settings-and-dashboard) - [Stablecoin Payments](https://support.triple-a.io/knowledge/stablecoin-payments) - [Stablecoin Payouts](https://support.triple-a.io/knowledge/stablecoin-payouts) - [Local Currency Payouts](https://support.triple-a.io/knowledge/local-currency-payouts) - [Invoicing Tool](https://support.triple-a.io/knowledge/invoicing-tool) - [Managing Refunds](https://support.triple-a.io/knowledge/managing-refunds) - [Settlement and Withdrawals](https://support.triple-a.io/knowledge/settlement-and-withdrawals) [![Triple-A logo](https://support.triple-a.io/hs-fs/hubfs/resized.png?width=200&height=47&name=resized.png "Triple-A logo")](https://www.triple-a.io/) [mailto:support@triple-a.io](mailto:support@triple-a.io) © 2026 Triple-A Technologies Pte. Ltd. | All Rights Reserved