One of your customers failed to pass Triple-A's KYC process?
Depending on the transaction amount, your customer has been asked to provide information and documents. Learn more here.
The customer will be prompted to try and send the documents again if the documents received could not be accepted. One of the reasons for this could be that the images were digitally edited or that they weren't clear enough.
If you think there has been an error, please reach out to firstname.lastname@example.org. They will quickly assist you with your query.