--- title: What should I do if the end-user made an under payment to the merchant? description: What should I do if the end-user made an under payment to the merchant? --- [Skip to content](https://support.triple-a.io/knowledge/what-should-i-do-if-i-made-a-short-or-excess-payment-to-my-merchant#main-content) [![Triple-A logo](https://support.triple-a.io/hs-fs/hubfs/resized.png?width=200&height=47&name=resized.png)](https://triple-a.io) Open main navigation Close main navigation How can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.triple-a.io/knowledge) 2. [Managing Refunds](https://support.triple-a.io/knowledge/managing-refunds) # What should I do if the end-user made an under payment to the merchant? In the case of short payments, where the end-user paid less than required, refunds will be processed **based on on the chosen merchant settings.** The following settings are available for merchants: - - **Automatic refunds setting:** If automatic refunds are enabled, all under payment refunds will be processed automatically within 24 hours, during which the paying customer can make the payment. - **Manual refunds setting:** The end-user will receive a refund of the amount after the network fee is deducted, after 24 hours.  For excess payment, please reach out to [support@triple-a.io](mailto:support@triple-a.io). Triple-A will be notified and will process the refund of excess payment. - [General Questions](https://support.triple-a.io/knowledge/general-questions) - [Account Onboarding](https://support.triple-a.io/knowledge/account-onboarding) - [Settings and Dashboard](https://support.triple-a.io/knowledge/settings-and-dashboard) - [Stablecoin Payments](https://support.triple-a.io/knowledge/stablecoin-payments) - [Stablecoin Payouts](https://support.triple-a.io/knowledge/stablecoin-payouts) - [Local Currency Payouts](https://support.triple-a.io/knowledge/local-currency-payouts) - [Invoicing Tool](https://support.triple-a.io/knowledge/invoicing-tool) - [Managing Refunds](https://support.triple-a.io/knowledge/managing-refunds) - [Settlement and Withdrawals](https://support.triple-a.io/knowledge/settlement-and-withdrawals) [![Triple-A logo](https://support.triple-a.io/hs-fs/hubfs/resized.png?width=200&height=47&name=resized.png "Triple-A logo")](https://www.triple-a.io/) [mailto:support@triple-a.io](mailto:support@triple-a.io) © 2026 Triple-A Technologies Pte. Ltd. | All Rights Reserved