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  2. Managing Refunds

Why is the status of the refund I initiated showing "New"?

You have ordered a refund for your customer and you are wondering why the status of the refund is showing "New"? Here's what to do:

In this case 'New' means that the refunded has successfully been initiated but the customer is yet to provide us with the address to receive the funds. 

It would be a good idea to remind your customer to send over their wallet address. 

For more assistance, kindly contact support@triple-a.io