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  2. Crypto Payments

Why was my payment not detected?

Your Triple-A payment was not detected; here are two possible reasons why.

Possible reason 1: Users sent their cryptocurrency using the wrong network.
Do send your coins using the following networks:
    • USDT
      • Tron network, Ethereum network or Polygon network
    • USDC
      • Ethereum network or Polygon network
    • BTC
      • Bitcoin network
    • LNBTC
      • Lightning network
    • ETH
      • Ethereum network
Possible reason 2: Users paid 24 hours after the payment form creation.

For more assistance, please contact support@triple-a.io.