Possible reason 1: Users paid using smart contracts. We do not currently support payment with smart contracts
Possible reason 2: Users sent their cryptocurrency using the wrong network.
Do send your coins using the following networks:
-
- USDT
- Tron Network or Ethereum network
- USDC
- Tron Network or Ethereum network
- BTC
- Bitcoin network
- LNBTC
- Lightning network
- ETH
- Ethereum network
- USDT