Why was my customer’s payment not detected?

Possible reason 1: Users paid using smart contracts. We do not currently support payment with smart contracts

Possible reason 2:
Users sent their cryptocurrency using the wrong network.
Do send your coins using the following networks:
    • USDT
      • Tron Network or Ethereum network
    • USDC
      • Tron Network or Ethereum network
    • BTC
      • Bitcoin network
    • LNBTC
      • Lightning network
    • ETH
      • Ethereum network
Possible reason 3: Users paid after 24 hours of the payment form creation.